Assertiveness Training

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This is designed to help participants gain greater self-confidence in handling difficult situations/people such as: (1) presenting an idea that could lead to better unit performance, but which may run counter to the thinking of certain “higher level authorities”; (2) confidently responding to the needs of “difficult” internal or external clients without sacrificing the needs of the organization; (3) correcting a colleague who is taking advantage of a co-worker or abusing organizational resources; (4) more effectively implementing corporate policies, rules and regulations, etc.

This course is lined up for development. What follows should give you an idea of talking points we intend to publish. Do let us know if you think we should fast track this particular content.