PERFORMANCE MANAGEMENT
An intensive learning experience designed to equip managers and supervisors with a tried and tested framework for effectively managing the performance of their subordinates. Participants will learn how to set goals with their subordinates and get commitment to them; how to provide timely and appropriate coaching so that goals are achieved; how to conduct effective performance appraisals; and learn to use the appropriate rewards so people are motivated to deliver the desired performance. COVERAGE
INTRODUCTIONS
o Brief Welcome Remarks
o Workshop Objectives and Methods
ROLE OF THE MANAGER
o “Best-Worst” Managers
o Case Discussion: Joe Crisostomo
o Behaviors Have Consequences
o Managing vs. Leading
MODEL FOR MANAGING SUBORDINATE’S PERFORMANCE
GOAL SETTING PROCESS
o Goal Setting Exercise
o Criteria for Effective Goals
o How to Set Goals and Get Commitment to Them
THE COACHING PROCESS
o What is Coaching?
o The Importance of Coaching
o Coaching Exercise
o Steps in the Coaching Process
DEALING WITH PROBLEM BEHAVIORS
o What are Behavior Problems? Performance Problems?
o Defining Typical Behavior Problems
o How to Correct Behavior Problems
TAKING DISCIPLINARY/CORRECTIVE ACTION
o What is Disciplinary Action?
o When Should You Take Disciplinary Action?
o Steps in Positive Disciplinary Action
THE PERFORMANCE APPRAISAL PROCESS
o Experiences with Performance Appraisals (PA)
o Why Conduct PAs?
o Enabling Conditions for a Successful PA
o Steps for an Effective PA DiscussionTHE REWARDING PROCESS
o Group Work on Rewarding Exercise
o Formal Rewarding Issues
o Reward and Motivation
o What You Can Do To Motivate Employees
ACTION PLANNING
