Performance Management

PERFORMANCE MANAGEMENT

 An intensive learning experience designed to equip managers and supervisors with a tried and tested framework for effectively managing the performance of their subordinates.  Participants will learn how to set goals with their subordinates and get commitment to them; how to provide timely and appropriate coaching so that goals are achieved; how to conduct effective performance appraisals; and learn to use the appropriate rewards so people are motivated to deliver the desired performance.    

COVERAGE

INTRODUCTIONS
o Brief Welcome Remarks
o Workshop Objectives and Methods

ROLE OF THE MANAGER
o “Best-Worst” Managers
o Case Discussion: Joe Crisostomo
o Behaviors Have Consequences
o Managing vs. Leading

MODEL FOR MANAGING SUBORDINATE’S PERFORMANCE

GOAL SETTING PROCESS
o Goal Setting Exercise
o Criteria for Effective Goals
o How to Set Goals and Get Commitment to Them

THE COACHING PROCESS
o What is Coaching?
o The Importance of Coaching
o Coaching Exercise
o Steps in the Coaching Process

DEALING WITH PROBLEM BEHAVIORS
o What are Behavior Problems? Performance Problems?
o Defining Typical Behavior Problems
o How to Correct Behavior Problems

TAKING DISCIPLINARY/CORRECTIVE ACTION
o  What is Disciplinary Action?
o  When Should You Take Disciplinary Action?
o  Steps in Positive Disciplinary Action

THE PERFORMANCE APPRAISAL PROCESS
o  Experiences with Performance Appraisals (PA)
o  Why Conduct PAs?
o  Enabling Conditions for a Successful  PA
o  Steps for an Effective  PA  Discussion

THE REWARDING PROCESS
o Group Work on Rewarding Exercise
o Formal Rewarding Issues
o Reward and Motivation
o What You Can Do To Motivate Employees

ACTION PLANNING